Last updated: 16 October 2026

This Privacy Policy describes how Enso Active Pte. Ltd., trading as LOUVĒ (“LOUVĒ”, “we”, “us”, or “our”), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.louve.sg (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). “You” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected. We handle your personal information in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”). Please read this Privacy Policy carefully.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date.

What Personal Information We Collect
“Personal information” means information that identifies, relates to, describes or can be associated with you. What we collect depends on how you interact with us.

Information you give us
• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Customer support information you choose to include when you contact us.

You may choose not to provide some information, but this may prevent you from using certain features.

Information we collect automatically
We may collect information about how you use the Services (“Usage Data”) using cookies, pixels and similar technologies (“Cookies”), including device and browser information, network information, your IP address and how you interact with the Site.

Information from third parties
• Companies that support our Site, such as Squarespace.
• Our payment processors, Stripe and PayPal, who collect payment information (e.g., card details and billing address) to process your payment and fulfil your order.
• Social media platforms such as Instagram, when you interact with our content or the Instagram feed on our Site.

Any information we obtain from third parties is treated in accordance with this Privacy Policy.

How We Use Your Personal Information
• Providing products and services: to process payments, fulfil orders, send order notifications, and arrange shipping, returns and exchanges.
• Marketing: with your consent where required, to send promotional emails and show you advertising tailored to you.
• Security and fraud prevention: to detect and act on fraudulent, illegal or malicious activity.
• Customer support and improvement: to respond to you and improve our Services.

Cookies
We use Cookies to run and improve the Site, remember your preferences, and understand how visitors use it. We may allow third parties to use Cookies on our Site to tailor advertising. You can set your browser to block or delete Cookies, but some features may then stop working properly.

How We Disclose Personal Information
We may share your personal information:
• With service providers who act on our behalf (e.g., payment processing, analytics, customer support, fulfilment and shipping).
• With business and marketing partners, who use it according to their own privacy notices.
• When you ask us to or consent, for example to ship your order or when you use social media features.
• In connection with a business transaction such as a merger or insolvency, to comply with the law, to enforce our terms, or to protect our rights and the rights of others.

We do not sell your personal information.

Third-Party Websites
Our Site may link to third-party sites such as Instagram. We are not responsible for their privacy or security practices, so please review their policies.

Children’s Data
The Services are not intended for children, and we do not knowingly collect their personal information. If you are a parent or guardian and believe your child has given us personal information, contact us and we will delete it.

Security and Retention
We make reasonable security arrangements to protect your personal information, but no system is completely secure. We keep personal information only for as long as it is needed for the purposes it was collected for, or as required by law.

Your Rights
Under the PDPA you may:
• Ask to access the personal information we hold about you and how it has been used or disclosed in the past year.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal information.
• Withdraw your consent to our use of your personal information. This may affect our ability to provide some Services.
• Unsubscribe from promotional emails at any time using the link in our emails. We may still send you emails about your orders.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time.

Complaints
If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may contact the Personal Data Protection Commission of Singapore (www.pdpc.gov.sg).

International Transfers
Some of our service providers, such as Squarespace, Stripe and PayPal, may store or process your information outside Singapore. When this happens, we take steps to make sure it is protected to a standard comparable to the PDPA.

Contact
For any questions about this Privacy Policy, or to exercise your rights, please contact our Data Protection Officer:

Enso Active Pte. Ltd. (LOUVĒ)
68 Circular Road S049422
contact@louve.sg